North Baldwin Patient Safety Culture
North Baldwin Infirmary, a 78-bed community hospital located in Bay Minette, Ala., is committed to patient safety and a healthy culture. Their high-reliability program consists of: 
- Error prevention toolkit – See graphic below
- Hospital huddles
- Unit-based daily huddles
- Patient safety coaches
- Rounding to influence safety behaviors
- Serious safety event committee
- Serious safety event graphs
- Root cause analysis
- Safety LINKS
- Recognition program
Since 2017, North Baldwin Infirmary has had an average of 220 “great catches” a year and currently has 26 Patient Safety Coaches. In addition, the employee recognition program includes 26 Life Guard Awards and 17 Safety Hero Awards.
The hospital-wide patient safety culture has improved outcomes and maintained a zero rate with CLABSI since 2017 and CAUTI since January 2019. Due to increasing readmission rates and admissions from the Emergency Department, the team created a track board indicator as an internal tracking system for tracking and trending readmitted patients. View the Presentation
