Patients and Families

Patient and Family

Improving the quality, safety and value of the care you receive through the Medicare program is what the QIN-QIO Program is all about. Through the QIN-QIO program, Alliant Quality can assist you in becoming more confident about making health care decisions and taking an active role in managing your health.

As a patient, you have an important role to play in improving health care for yourself and others. When you share your concerns with your local QIN-QIO, you help us identify how the health care system can better meet the needs of other patients. Your experiences, both good and bad, give us the perspective to identify opportunities for improvement, develop solutions that address the real needs of patients, and inspire action by health professionals.

Many experts have sought to define health quality. The simplest definition comes from considering what it means for you as a patient:

  • You can access and receive the right care for your condition, in the right place, the first time.
  • Your health care providers communicate with you in ways you understand, and involve you in making decisions about your care.
  • Your care does not result in avoidable complications like infections, falls or unnecessary hospital readmissions.


For complaints, appeals, specific billing questions or questions about your claims, medical records or expenses, log into or call 1-800-MEDICARE (1-800-633-4227).